Our refund and return policy lasts 30 days once the item or items have been delivered. If 30 days have passed since delivery, we can’t offer a refund or reprint.
Because each item is unique and printed only when ordered, we do not support returns or refunds if you have ordered the wrong size, color, or if you change your mind. Please consider carefully any size charts prior to ordering. However, if the item arrives damaged, defective, or incorrect, please send a picture and explanation of the damage or defect, and we will offer a refund or reprint.
Digital downloads may not be returned.
Refunds
If your refund is approved it will be processed, and a credit will be applied to your original method of payment within a few days.
Late or missing refunds
If you haven’t yet received a refund, first check your bank account or credit card statement again. It may take some time before your refund is officially posted.
If you have not received your refund after a few days, please contact us at [email protected].
Privacy Policy
We collect information about you when you are shopping our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our store.
- Comply with any legal obligations we have, such as calculating taxes.
- Improve our store offerings.
- Send you marketing messages, if you choose to receive them.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent.
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds, and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example, our print fulfillment and shipping partners, and payment service provider.